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WearFair prides itself on excellent customer service, from the moment you come onto the website. Our website is designed for hassle free shopping, and all orders are dispatched with the maximum speed and care. We are committed to providing the best possible service, and will promptly respond to any enquiries. If you feel that we have not achieved this please contact us.

Frequently Asked Questions

How much will it cost to send my order?

Postage and Packaging for all U.K. orders is £1.50 with free delivery for orders over £20. All orders are sent first-class post. Delivery and postage for orders outside the U.K. mainland will be charged at cost. These costs may exceed those notified to you in your order confirmation. We reserve the right to charge for additional postage and delivery costs when charging your debit or credit card, although we will always notify you in advance by email of the extra charge.

When will my order be sent?

We aim to dispatch all orders within three days of payment clearance. Most are despatched within 24 hours.

What is your Returns Policy?

Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not fully satisfied, we will offer a full refund. We will refund goods within 14 days, not including postage. Please always use proof of posting when returning goods, which is available for free at post office counters. To return a product please:

  • Email info@wearfair.co.uk with your order number, details of the goods you are returning, and the reason for return.

  • Send the goods to WearFair, 20 Knipersley Road, Sutton Coldfield, West Midlands, B73 5JT.

Please note that we cannot issue a refund if an item goes missing in the post without proof of posting. Whilst we take care to ensure the descriptions of our products are as accurate as possible, we cannot accept responsibility for variations of colour caused by your computer settings. Since our products are all handcrafted, there are inevitably slight variations in colour, texture and size. PLEASE NOTE THAT WE HAVE A NO RETURNS POLICY FOR ALL EARRINGS FOR HYGIENE REASONS.

What if an item is out-of-stock?

We try our best to make sure we have the stock as described on the website. However, it is possible that a product may be out-of-stock even though your order has been confirmed. In the unlikely event of this happening, we will contact you to give you the option of a full refund, or an alternative, later delivery date. If you decide to continue with the order, we will despatch the item as soon as it is back in stock.

What do you do with my personal details?

WearFair is committed to complete security and privacy. We will not give your details to any other parties. We may occasionally email you with details of new product ranges, and limited edition offers. Please see our privacy policy for further details.

Our Details

WearFair is the trading name of Wearfair Limited, a private limited company registered in England and Wales. Our Company Registration Number is 5696864.